Return & Refund Policy
- Conforming (proper quality) goods
- Non-conforming (improper quality) goods
- Defective, damaged parts
- Refund methods
Conforming (proper quality) goods
We accept return of all conforming (proper quality) goods if these goods are of appropriate application characteristics and a resalable condition (goods must be unused, in original packaging, include all tags and manuals).
You can return conforming (proper quality) goods within 30 days from receiving them. In case of a return of conforming goods, only cost of goods will be refunded. Original delivery costs and the cost of return shipping are not compensated.
Non-conforming (improper quality) goods
Return policy for non-conforming (improper quality) goods is considered on a case-by-case basis. You can lodge a claim with us within 14 days from receiving the goods.
Defective or damaged goods
If you receive a defective or damaged product, you can lodge a claim for return with us within 14 days from receiving the goods. After the confirmation by our quality control department that the part is indeed defective or damaged by our fault, we will send you a new part for free. The delivery costs of a defective/damaged part will be covered by us and refunded. Please check with your manager in your private account for more details. Goods which are supplied in one set should be returned in one set.
We can refund money in a number of ways:
- By crediting your account balance on Megazip.net website
- By depositing a refund amount to the Visa/MasterCard or American Express card that you used to pay for the order
- By depositing a refund amount to the PayPal account that you used to pay for the order
Money will be refunded within 7 days of receiving the returned product and confirming your claim. Please ask your manager what refund options are there when finalizing your refund.
How to make a refund?
Please use "Contact Us" form in the top right corner or email us directly at [email protected] and we will provide all necessary information.